At Ghogxireshrelae, your satisfaction is our priority. We stand behind the quality and craftsmanship of every piece in our luxury jewelry collection. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds.
30-Day Return Period
You may return most jewelry items within 30 days of delivery for a full refund or exchange, provided the item meets our return conditions. The return period begins on the date you receive your jewelry.
Return Conditions
To be eligible for a return, your jewelry must meet the following conditions:
The item must be in its original, unworn condition
All original packaging, certificates, and documentation must be included
The item must not show any signs of wear, damage, or alteration
Protective seals and tags must remain intact
The item must be returned in its original presentation box
Non-Returnable Items
The following items cannot be returned or exchanged:
Custom-designed jewelry pieces created to your specifications
Engraved or personalized jewelry
Limited edition pieces marked as final sale
Items that have been worn, damaged, or altered
Jewelry purchased during special promotional events marked as non-returnable
How to Initiate a Return
To return an item, please follow these steps:
Contact us within 30 days of receiving your jewelry
Provide your order number and reason for return
Receive return authorization and shipping instructions
Securely package the item with all original materials
Ship the item using a tracked and insured shipping method
Please do not return items without first obtaining return authorization, as unauthorized returns may not be accepted.
Return Shipping
Return shipping costs depend on the reason for return:
If the item is defective or we made an error, we will cover all return shipping costs
For returns due to change of mind, the customer is responsible for return shipping costs
We recommend using a tracked and fully insured shipping method
Ghogxireshrelae is not responsible for items lost or damaged during return shipping
Inspection and Processing
Once we receive your returned item:
Our team will inspect the jewelry to verify it meets return conditions
Inspection typically takes 3-5 business days
You will be notified via email once the inspection is complete
If approved, your refund or exchange will be processed promptly
Refunds
Approved refunds will be processed as follows:
Refunds are issued to the original payment method
Processing time is typically 5-10 business days after approval
Original shipping costs are non-refundable unless the return is due to our error
You will receive an email confirmation when the refund is processed
Exchanges
We are happy to exchange items for a different size, style, or design:
Exchanges are subject to availability
If the new item has a higher value, you will be charged the difference
If the new item has a lower value, we will refund the difference
Exchange shipping is complimentary for items of equal or greater value
Damaged or Defective Items
If you receive damaged or defective jewelry:
Contact us immediately upon receiving the item
Provide photographs of the damage or defect
We will arrange for immediate replacement or full refund
Return shipping will be fully covered by Ghogxireshrelae
Resizing Services
For rings that require resizing:
One complimentary resizing is included within 60 days of purchase
Contact us to arrange resizing services
Resizing typically takes 7-14 business days
Some designs cannot be resized due to their construction
Warranty Claims
Our lifetime warranty covers manufacturing defects and workmanship issues. For warranty claims:
Contact us with details of the issue and photographs
We will assess whether the issue is covered under warranty
Covered repairs are performed at no charge
Warranty does not cover damage from accidents, misuse, or normal wear
International Returns
For international customers:
The same 30-day return policy applies
Customers are responsible for return shipping costs and customs fees
Items must be declared accurately for customs purposes
Refunds will be issued in the original currency, subject to exchange rate fluctuations
Contact Us
For questions about returns or to initiate a return, please contact us: